With over 8 years of experience in customer success, Terrence specializes in building strong relationships and enhancing customer engagement for both SME and Enterprise clients. His background in Business Management from Georgia State University has honed my skills in strategic planning and operations management. At BlueOcean Ai, he helped lead the Customer Success discipline, developing vital frameworks and the onboarding program, spearheaded the partnership with the Atlanta Falcons, and managed key accounts like GitHub and Dropbox. His roles at Captiv8 and True QC further emphasized his commitment to customer satisfaction, retention, and leveraging feedback for product and service improvement.