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A leading global luxury retail brand with more than 50 offices across North America was looking for new way to invest in its people managers. With headquarters in Italy, the North America team wanted to complement global strategy work with a practical, hands-on program to enable managers.
Their goal was not to launch another training initiative, but instead to give managers concrete strategies to foster high-performing, inclusive cultures across the business.
Goals
The North America leadership team wanted to:
- Create a shared forum for more than 120 managers across regions.
- Equip managers with actionable tools to foster high performance through culture.
- Provide managers with personalized insights into their strengths and opportunities as leaders.
- Roll out a program that was practical, energizing, and scalable — meeting managers where they are.
Partnership with Paradigm
To bring this vision to life, the company partnered with Paradigm on a blended learning journey anchored in Paradigm Reach — a digital learning platform that combines interactive courses, microlearnings, discussion guides, and practical tools to translate knowledge into action — and supported by live training and leadership assessments.
Partnership Details
- Kickoff Session: All 120 managers came together virtually for an energizing session on How to Create Cultures that Foster High Performance. This shared kickoff helped build momentum and established a unifying vision for the program.
- Deep Dives on Leadership Pillars: Following the kickoff, managers engaged in a series of deep dives on Paradigm’s four key leadership pillars — Objectivity, Belonging, Voice, and Growth. Through Reach’s online courses and resources, paired with live discussions, managers gained both foundational knowledge and practical strategies to apply in their daily work.
- Leadership Assessment: Each manager completed Paradigm’s leadership assessment to understand where they were already strong and where they could improve across the four pillars. These insights provided a personal roadmap for growth, helping managers translate learning into action.
Impact
The blended approach — combining Reach, live sessions, and personalized assessments —created a powerful learning experience that managers described as energizing, practical, and immediately relevant.
With measurable improvements in confidence and skills, the program has become a foundation for ongoing leadership development in North America, showing how Paradigm Reach can be leveraged well beyond traditional training goals.
