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How Cultural Diversity Training Can Help Global Companies Be More Inclusive

Kevin Pearson
| Director  
Kevin’s career is grounded in the belief that everyone deserves to feel excited about showing up to work, and that a diverse, equitable, and inclusive company culture shapes that experience.


Cultural diversity training is a critical aspect of building a successful and inclusive workplace. As our professional worlds are more globalized and diverse, it’s essential to understand and respect the cultural differences across employees, customers, and clients. In order to build truly inclusive organizations, it’s critical  to explore the importance of cultural diversity training, the topics it covers, and the benefits it can bring to employees, teams, and the company culture.

Cultural Diversity Training Areas of Focus

As the workforce becomes more diverse, building inclusive environments where all employees feel valued and respected is a key component to recruiting and retaining the best talent. Cultural diversity training can help to educate employees on the cultural backgrounds of their colleagues and how to interact with them in a respectful and professional manner. It can also help to reduce stereotypes and biases, promoting a more equitable and inclusive work environment.

Unconscious Bias

One of the main areas of focus in cultural diversity training is unconscious bias. Unconscious bias refers to the mental shortcuts or patterns we create which can contribute to automatic judgments and stereotypes about people based on their race, gender, age, religion, and other social identities. These biases can have a significant impact on how we interact with others and can lead to discrimination and inequitable treatment. Cultural diversity training can help employees to recognize and overcome their unconscious biases, promoting belonging along with inclusive interactions with colleagues and customers.

Cultural Competence

In addition to reducing bias by increasing objectivity, another key training area of focus is cultural competence. Cultural competence refers to the ability to understand and respect different cultures and values, as well as how to communicate effectively with people from diverse backgrounds. Cultural diversity training can help employees to become more culturally competent, enabling them to work effectively with colleagues and customers from diverse backgrounds.

Benefits of Cultural Diversity Training

This work leads to a myriad of internal benefits employees can experience, including increased sense of belonging, comfort, and voice. When employees feel respected and understood, they’re more likely to be engaged and motivated, which can lead to increased productivity and job satisfaction. Cultural diversity training can also help employees develop new skills and knowledge, enabling them to work more effectively with colleagues and customers from diverse backgrounds.

Building Stronger Teams

When employees understand and respect each other’s cultural backgrounds, they’re more likely to work effectively together and to build stronger, more cohesive teams. This can lead to increased productivity, better communication, and more effective problem-solving. Additionally, teams that are culturally diverse are more likely to be innovative and to come up with new ideas, as they bring different perspectives and experiences to the table.

Building Culture of Inclusion

When employees understand and respect each other’s cultural backgrounds, they’re more likely to build a culture of inclusion, where everyone feels valued and respected. Studies have shown this leads to increased employee engagement and retention. Additionally, companies that are known for their inclusive and culturally diverse work environments are often more attractive to top talent, making it easier to attract talent and close open positions.

As the world becomes increasingly globalized and diverse, it’s critical for companies to invest in cultural diversity training. Cultural diversity training is an essential component of strong diversity, equity, and inclusion programs that lead to a successful and inclusive workplace.

January 24, 2023

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